Service Pack 1 for Dragon 11

Nuance has released Service Pack 1 (SP1) for Dragon NaturallySpeaking V11.
This update is free for Dragon NaturallySpeaking V11.0 users , and will update your software to V11.5. 
I recommend that you do load SP1, because it's good to keep your Dragon up to date, however there is no urgent need to load this update.   
If you are using Dragon at work and do not have permissions to download software from the Internet, contact your IT service desk. If your workplace doesn't load this update for awhile, there is no reason to be concerned. 

Top 3 New Features in Version 11.5

1.       New Audio Input Options: Dragon Remote Microphone Application

o   This FREE application converts a user's iPhone, iPad or iPod Touch 4 into a wireless microphone via WiFi.

2.       New Time-Saving Voice Commands and Advanced Capabilities

o   New Facebook and Twitter Commands

o   New Text Formatting Commands

3.       Improved Correcting and Editing: Easier than ever to change / correct text

o   Handling Multiple Matches in Text , More usable Spelling Window

As some users have reported problems loading SP1, I recommend that you take the following precautions before installing the update :

• export a copy of your Dragon User profile in case anything goes wrong during the installation.  If you don't know how to export a copy of your Dragon User, you will find instructions in the posting dated 20 June 20 .
• if you have Dragon in your Startup folder so it launches automatically, remove it from Startup before loading SP1.   Some users have reported problems loading SP1 when Dragon is in the Startup folder , caused by Dragon launching automatically, before the update has been fully installed .   There is some information on this issue on the Knowbrainer forum.    See instructions below for removing Dragon from the Startup folder. 

If the software manager appears automatically when you open Dragon and you don't want to load the update at this stage, simply click cancel.  

How to download Service Pack 1

Method 1

For many Dragon Users, the software manager will appear automatically with the following message, when they open Dragon.

'Available software update for Dragon NaturallySpeaking 11. The following update is available on the Internet. Service Pack 1 for Dragon NaturallySpeaking'.

The service pack can be downloaded by clicking Next and following the prompts.

Method 2

Alternatively, go to DragonBar/help/check for updates and follow the prompts.

The following information comes from:

http://nuance.custhelp.com/app/answers/detail/a_id/6213/kw/Dragon%20NaturallySpeaking%2011.0%20update/session/L3RpbWUvMTMxMTYzNTA1MC9zaWQvOVpEclRVems%3D

“Downloading the service pack:

The service pack is available for download through the Nuance Update Service. The Nuance Update Service is an automatic update service included with Dragon NaturallySpeaking. To open the Nuance Update Service, do the following:

1. Start Dragon NaturallySpeaking 11.

2. Click on "Help > Check for Updates".

3. When the Update Service opens, select the "Dragon NaturallySpeaking 11.5" update.

4. Click the "Next" button and then use the "Download" button to save the Service Pack(s) to the computer. [ Note added by Sue :I recommend that you download the installation file to the desktop so you can locate it easily ]

5. Once downloaded, double-click the Service Pack to install. Please be sure to close out of all open applications [including Dragon] before installing the Service Pack(s), except the service pack download.

Download Name: DNS11ServicePack1.exe
Approximate size: 530 MB
Approximate download time: 1 Hour”

I had success with Method 2, after Method 1 failed. Although Nuance advise approximate download time is 1 hour, I found it was much quicker than that, 10 to 15 min.

When asked to choose language, choose 'English (United States)'. Don't be concerned that your Dragon user profile might be set up with Australian English or another accent model. The language in this case relates to the language of the download, not the language of your user profile.

For more information see

Nuance website

http://nuance.custhelp.com/app/answers/detail/a_id/6213/kw/Dragon%20NaturallySpeaking%2011.0%20update/session/L3RpbWUvMTMxMTYzNTA1MC9zaWQvOVpEclRVems%3D

Recent postings on the Knowbrainer forum

http://knowbrainer.com/pubforum/index.cfm?page=viewForumCategory&categoryId=2

How to remove Dragon from the Startup folder

Locate the Startup folder and delete the Dragon icon.  If you have any doubts about whether you should be doing this yourself at work, contact your IT service desk.

You can return Dragon to the Startup folder after download of Service Pack 1 by copying the desktop icon, and pasting it into the Startup folder.

Location of Startup folder

Windows XP

C:\Documents and Settings\All users\Start Menu\Programs\Startup

Windows 7

If Dragon is in your individual user Startup folder (that is, Dragon launches only when you logon):

C:\users\%username%\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup

For all users: (that is, if Dragon launches when anyone logs onto your computer): C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup

Sue Woodward

info@viva-voce.com.au

Dragon and Adobe Reader X

If you have loaded the latest version of Adobe Reader (X), and in particular if you encounter this error message:

'COM returned an unexpected error code: Details are HOOKERR_NONOTIFYWINDOW'

Adjust Adobe Reader settings as follows, to disable "Protected" mode (note this is not relevant to other versions of Adobe Reader, only version X):

1. Start Adobe Reader X.
2. Go to "Edit > Preferences > General Tab".
3. Uncheck "Enable Protected Mode at startup".

4. Close all applications including Dragon and restart computer

Note: Unchecking ‘Enable Protected Mode at start-up ‘will affect screen reading technologies.  So if Dragon User is also using screen reader technologies e.g. Jaws, Zoomtext, best to use an earlier version of Adobe reader e.g. version 9.